Benefits of Digital Adoption
Avoid impact of the learning curve
When individuals follow a traditional training (online or onsite), you forget approximately 70% of the content after 1 day if you don't "use" the learned knowledge straight away and every day.
So to retain that learned knowledge, frequent repeating is required. This takes time from people that they can spend less on daily mandatory tasks.
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With digital adoption, you try to guide the user the exact moment when he needs it, most of the time when he performs the task at hand. That way the forgetting curve does not impact the user's learned knowledge: the training is replaced by guidance on the job.
Increased Quality, Reduced Rework
By adding guidance during task execution and validations on-screen, you try to reduce the amount of errors to a minimum. And oviously, the less errors you have, the more time your employees have to focus on important tasks instead of important rework or fallout-handling.
Increased Satisfaction (Employees and Clients)
More quality, less rework, guidance when needed, ... all of this simplifies the work your employees have to do and invites your employees to focus on the client instead of the administration in the system.
Our experience tells us that the NPS score of employes and customers increase drastically when implementing Digital Adoption.