Change is never easy, and never the same...
To make every change a succes, we analyze ever situation separately based on different variables: size, frequency of performing the changed functionalities, team maturity, company change culture, ...
Once we have all the parameters, we decide what pillar would be the best way to bring the change to the end user.
Knowledge
Clear instructions is key
Having written instructions at hand and available 24/7 is a key to success.Â
But it doesn't stop there...it's the start...
The accessibility and the way your users are updated on instructionchanges in those instructions will make or break your knowledge base usage.
Learning
Provide effective trainings
Learning is important. But is a training always the most efficient way of making sure your employees do what you expect? Probably not. Learning will be a mix between having a knowlegde article, following an (online) course or being guided with Digital Adoption.
Digital Adoption Platform
Guide the user when he needs it
No need to spend hours on creating training materials and no need for your employees to follow long trainings. WIth Digital Adoption you guide users in real-time when they need it.